Terms & Conditions

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This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require the publication of the rules and regulations, privacy policy, and Terms and Conditions for accessing or using this website.

Mindful Centre for Mental health owns or licenses the content on this platform. All rights in the content are owned and retained by the Mindful Centre for Mental health. User(s) will not remove, alter, or conceal any copyright, trademark, or service mark accompanying the content.

The Mindful Centre for Mental health name and logo are trademarks of the Mindful Centre for Mental health and may not be copied, imitated, or used in whole or in part without permission

These terms of service govern your use of the Booking Platform and the Services offered on it. You as user have to read, understand, and accept these Terms before using or visiting the Website. Do not use this Platform/Services if you do not agree to these Terms.

1. The Appointment Booking is only available to persons over the age of eighteen (18) years. We reserve the right to deny the User access to the Booking Platform if it is brought to our attention or discovered that they are under the age of eighteen (18) years and are accessing this Platform without the consent and guidance of a parent or a legal guardian.

2. We reserve the right to charge for audio and/or video-based consultation/therapy sessions. We will inform the User of the applicable charges for the said service before they use it.

3. No-shows for appointments booked under any mode of contact (audio/video/face-to-face etc.) are treated as availed services, and no refund or rescheduling will be provided in such cases.

4. Users can make payments through the payment modes made available on the Booking Platform.

5. The User agrees and accepts that all nuances and modalities relating to payment via Internet Banking/Debit/Credit Cards (“Virtual Payment Mode”) will be governed separately by arrangement(s) / terms and conditions between the User and the relevant banks. Mindful Centre for Mental health will not be held liable in any way for any liability that may arise as a result of the Virtual Payment Modes (including any fraudulent transaction).

6. Mindful Centre for Mental health will not be responsible or assume any liability in respect of any loss or damage arising directly or indirectly to the User as a result of (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction; or (c) decline of such transaction for any reason while using any of the payment method(s) available on the Booking Platform.

7. User(s) of this Platform and its Services understand, accept, and agree that the payment service provided by the Platform is not a banking or financial service.

8. Mindful Centre for Mental health reserves the right to change the charges for Services on the Booking Platform at any time and without prior notice to the User.

9. If the User(s) is found degrading or maligning the reputation Mindful Centre for Mental health by spreading hatred, false reviews, or wrongdoing against the platform or any other associates, strong legal action will be taken immediately.

DISCLAIMERS

THE Mindful Centre for Mental health will not be held responsible for SERVICES PROVIDED BY CONSULTANTS, PSYCHOLOGISTS, PSYCHOTHERAPISTS, counsellors, Occupational therapist, speech therapist,ETC ON THIS PLATFORM ARE INDEPENDENT. Mindful Centre for Mental health WILL NOT BE HELD LIABLE IN CASE OF ANY HARM TO THE USER OF THE SERVICES PROVIDED BY THEM.

THESE SERVICES ARE NOT FOR EMERGENCY USE AND IS NOT A HELPLINE FOR SUICIDE. IF YOU ARE CONSIDERING OR CONTEMPLATING SUICIDE, OR IF YOU THINK YOU ARE A DANGER TO YOURSELF OR OTHERS, YOU MAY PLEASE NOTIFY APPROPRIATE POLICE OR EMERGENCY MEDICAL PERSONNEL. IF YOU ARE THINKING ABOUT SUICIDE, IMMEDIATELY CALL A SUICIDE PREVENTION HELPLINE.